Our insurance partner Global Benefits Group (GBG) proudly provides you with coverage plans with their extensive provider network. Their coverage and global expertise paired with their experience in the industry, means you can rely on them for the protection you need, and they will be there to support you.
GBG is passionate about the services they provide. They have a comprehensive portfolio of case studies highlighting the work they have achieved, saving you money on the protection you deserve.
Going the extra mile in a time of difficulty
Recently, one of GBG’s American schools had a student in crisis, and they came up with choices to facilitate treatment locally or in the student’s home country. The GBG Assist team crafted a solution in a way that is above and beyond the standard to return the student to their family in their home country, their preferred option, while minimizing the cost to the school by over 70%.
The sense of urgency, compassion, and expertise that the team brought to this situation did not go unnoticed by the school or the parents. GBG’s commitment to excellent service is the foundation of their relationships with our partners and members, and that devotion to service has led them to their new brand purpose: Go, we’ll be there!
GBG attends to your worries in a serious manner
Understanding your pain points and addressing them with innovation and genuine interest has been pivotal to the success and growth of their consumer base. Utilising their market research, they focus on addressing industry pain points like customer service, claims, and innovation. They always want to make business easy for their stakeholders, provide technology with a human touch, and transparency with access to data for better decision making.
Based on a recent NPS survey, GBG’s customer service is seen as “incredibly helpful” while providing clear communication, resulting in a supportive and efficient customer experience. Their MyGBG app has been successful and widely welcomed.
The claims process was referred to as effective and easy to understand. The updated interface and recent improvements to the claim’s submission process was well received as well and is accepted as better than the previous iteration.
The reimbursement time, claims settlement process and submission system all contribute to the satisfaction of their brokers, including i-Brokers. GBG’s holistic approach makes it easier to provide their partners and members with what they want and need.
GBG truly values their partners
GBG has spent much of the past two years developing and releasing a portal allowing their partners to receive quotes and submit business on their platform. After extensive research, the unanimous response was that partners wanted a portal that allowed them to own the sales process end-to-end. GBG heard their requests and sought to make it happen.
GBG cares about building trust with their partners and the insured. They continue to offer the services needed in many locations and in multiple languages, ensuring GBG is right there with you at every step of your journey.
If you would like to learn more about GBG insurance plans that suit your medical requirements, please reach out to us at [email protected].