i-Brokers' Code of Conduct

Our code of conduct represents the very core of our company’s character by providing guidance on business standards and practices and helping our employees understand what is expected of them.

Vision, values and conduct

Our vision is to become the most admired and trusted insurance broker globally. Our culture is true to our values; where everyone takes responsibilities for their actions, encouraged to speak their minds, strive for excellence and always behave in the best manner.

Our approach to conduct

Our reputation is based on the integrity and trust of our people and the people we do business with. At i-Brokers, we expect all our people to maintain the highest ethical and legal standards, and ensure that our reputation for excellence is upheld at all times.
key guidance for i-brokers employees

Key guidance for i-Brokers employees

Our clients

Our clients always come first. Every product and service we offer, starts with their needs, not ours. We believe that when we truly understand our clients, we deliver outstanding products that work harder for them and help them with their insurance.

What we do with them

i-brokers clients

Our people

Our main goal is to attract, hire and retain the best people, and create the conditions to allow them to do brilliant things for our clients.
Workplace related injuries

What we do with them

Our communities & stakeholders

We’re committed to making a difference. We would like to make the world a better place, whether by promoting fair competition or improving the communities in which we live and work. At i-Brokers, we recognise that we have  an important role in supporting the long-term wellbeing of the communities we serve.

What we do with them

i-brokers common area

Risk management

i-Brokers’ Enterprise Risk Management Model sets out our approach to identifying, measuring, monitoring, mitigating and reporting risks. It sets out the roles and responsibilities of everyone involved and asks all of us to be responsible for our actions.

What we do 

Our approach to decision making

We consider the ethical implications of our decisions and only act if appropriate to do so. Ask yourself these questions. If the answer is yes, the decision to move forward appears appropriate. If the answer is no or not sure, seek help first. Ask for guidance.

Ask yourself these questions


We are proud to be a licensed and regulated member of the Insurance Authority and strictly follow their guidelines and rules to ensure that we not only provide the best advice but also advice that is the most up to date and compliant.

We know that your information is important to you, so we keep extra secure levels of security and controls on our site to ensure that your data is protected.

The feedback from our customers has always been something that has been important to us and helps us learn, grow and ensure that we continue to offer an excellent service.