i-Brokers' Code of Conduct
Our code of conduct represents the very core of our company’s character
by providing guidance on business standards and practices and helping our employees understand what is expected of them.
Vision, values and conduct
Our vision is to become the most admired and trusted insurance broker globally. Our culture is true to our values; where everyone takes responsibilities for their actions, encouraged to speak their minds, strive for excellence and always behave in the best manner.
Our approach to conduct
Our reputation is based on the integrity and trust of our people and the people we do business with. At i-Brokers, we expect all our people to maintain the highest ethical and legal standards, and ensure that our reputation for excellence is upheld at all times.
Key guidance for i-Brokers employees
- Our code of conduct guide
- Your line manager
- Regulatory authority broker guidelines and rule
- Legal service team
Our clients
Our clients always come first. Every product and service we offer, starts with their needs, not ours.
We believe that when we truly understand our clients, we deliver outstanding products
that work harder for them and help them with their insurance.
What we do with them
- We listen to and consider their needs
- We always put the client at the heart of what we do
- We remember that customers are real people with their own unique circumstances
- We resolve their complaints and queries promptly and fairly
- We respect and safeguard their personal data and privacy rights
Our people
Our main goal is to attract, hire and retain the best people, and create the conditions to allow them to do brilliant things for our clients.
What we do with them
- We trust our people because we hire the best
- We treat everyone with courtesy and respect
- We support career progression
- We encourage people to speak up
- We take any employment-related complaints seriously
Our communities & stakeholders
We’re committed to making a difference. We would like to make the world a better place, whether by promoting fair competition or improving the communities in which we live and work. At i-Brokers, we recognise that we have an important role in supporting the long-term wellbeing of the communities we serve.
What we do with them
- We promote competition by offering customers more choice, value and services
- We care about the impact of our decisions on society and the environment
- We’re transparent across our business relationships
- We combat financial crime and fraud
- We understand the needs of our markets
Risk management
i-Brokers’ Enterprise Risk Management Model sets out our approach to identifying, measuring, monitoring, mitigating and reporting risks. It sets out the roles and responsibilities of everyone involved and asks all of us to be responsible for our actions.
What we do
- We drive responsible and sustainable growth
- We don’t sacrifice quality for speed
- We understand the compliance rules and laws that apply to us
- We make sure all staff complete mandatory training modules
- We have the skills and knowledge to perform our roles competently
Our approach to decision making
We consider the ethical implications of our decisions and only act if appropriate to do so. Ask yourself these questions. If the answer is yes, the decision to move forward appears appropriate. If the answer is no or not sure, seek help first. Ask for guidance.
Ask yourself these questions
- Client outcome: Is my decision in the best interest of our customers?
- Honesty and Integrity: Would I feel proud of my decision if it were reported on the news?
- Compliance with laws, regulations & policies: Do my actions comply with all regulatory and legal requirements?
- Long-term vision: Will this decision still seem like a good idea five years from now?
We are proud to be a licensed and regulated member of the Insurance Authority and strictly follow their guidelines and rules to ensure that we not only provide the best advice but also advice that is the most up to date and compliant.
We know that your information is important to you, so we keep extra secure levels of security and controls on our site to ensure that your data is protected.
The feedback from our customers has always been something that has been important to us and helps us learn, grow and ensure that we continue to offer an excellent service.