Aetna International has announced that they have entered into a preferred partnership deal with Allianz Partners, a world leader in B2B2C insurance and assistance. The agreement covers all of Aetna International’s regions, with the exception of the Americas, Thailand and India.
Table of contents
- Company Backgrounds
- What does the partnership mean?
- Why have Aetna selected Allianz Partners as their strategic partner?
- What will happen if you are a policy holder?
- How does this impact your cover as an existing Aetna customer?
- Aetna’s businesses and operations in the Americas
- Aetna International Thailand
- Aetna International India
Allianz Partners, Health
Allianz Partners, Health offers health, life and disability insurance as well as a wide range of health and protection services to companies and individuals globally. Currently Allianz look after the health and well-being of over 770,000 people worldwide, providing solutions to consumers, small businesses, large multinationals, IGOs, NGOs and government organisations making them one of the market leaders in the international insurance space.
Much like Allianz, Aetna International is also widely considered a leader in global health benefits. Their award-winning expatriate business has long been established providing health benefits to members worldwide. In addition, they have helped develop world-class health systems for governments, corporations and providers around the world.
Aetna International is one of the industry’s largest and most prominent international health insurance providers. By delivering comprehensive health benefits and population health management solutions worldwide, they are committed to helping create a stronger, healthier global community.
Aetna International is part of Aetna, a Fortune 100 company in the United States. They are world leaders in providing health care benefits with a 160-year heritage of strength and expertise. For more than five decades, they’ve extended that strength across the globe, leveraging our deep market knowledge and delivering on the goals that matter most to the people they serve.
What does the partnership mean?
Aetna International intends to introduce its customers to Allianz Partners and to help migrate their membership to Allianz Partners on renewal, following the transaction becoming effective. Completion of this migration process is planned to take place before or by 31 October 2023. The commercial deal is also contingent on certain legal processes being completed in relevant jurisdictions.
Why have Aetna selected Allianz Partners as their strategic partner?
Aetna have chosen Allianz Partners as their strategic partner because of their:
• digital expertise
• technological innovation
• customer-first approach
• willingness to take on a number of Aetna International staff as appropriate
What will happen if you are a policy holder?
Aetna International has been working closely with Allianz Partners to plan for a smooth handover for customers at policy renewal. Allianz Partners will offer new cover with similar benefits and no additional medical underwriting. More information will be shared with partners and customers over the coming weeks and also ahead of each policy renewal.
Aetna International, in the EMEA and APAC regions, plans to no longer provide cover for most new customers or most renewals for existing customers with policy dates from 1 July 2022 onwards for most Group business and from 1 November 2022 for Individual business. This means that Aetna International IPMI customers will cease being on Aetna cover by 31 October 2023 at the latest, apart from any claims they make on their Aetna International policy.
How does this impact your cover as an existing Aetna customer?
• All Aetna International in-force policy terms, conditions and benefits will stay the same until policy expiry. Claims and pre-approval processes, along with Member Services contact details also remain the same until that time.
• Comprehensive chronic condition benefits
• Second medical opinion and oncology case management for better health outcomes
• Digital health check-up for proactive preventative health
Aetna’s businesses and operations in the Americas
Aetna International’s Americas business and operations will become part of Aetna, a CVS Health company.
Aetna remains dedicated to the U.S. expat business and intends to partner with Allianz Partners to explore opportunities to service its members outside of the U.S. More information on this will be provided in the coming months. In the meantime, we will continue to provide the same quality coverage and excellent service to our members accessing care around the world.
Aetna International Thailand
In Thailand, Allianz Ayudhya has agreed to acquire 100% of Aetna International’s shareholdings and therefore its Thailand business operations in their entirety. More information on the acquisition of Aetna International Thailand is available below:
Aetna International India
Aetna’s Indian Health Organisation is not included in the preferred partnership deal with Allianz Partners. A separate update will be provided in due course.